Agendas

All of the Managerial Skills training days will take place between 9.45am and 5.00pm at a Westminster venue within easy reach of Whitehall and Government Offices. Supporting material for the training will be distributed to delegates on the day, or in advance where necessary. For more information please feel free to contact us.

Below are sample agendas for the course. They are intended to give you an idea about what to expect from the course, and the structure of the days.

Full agendas, and further detail on the content of the modules, are available to participants in the resources section of the site.

Introduction to Management and Leadership

Programme includes:

• Introducing balanced score card concept as a management framework
• Leadership Qualities
• Differences between Leadership and Management
• What sort of Leadership is needed for the 21st century Public Sector?
• Leadership as vital for individuals, organisations and wider society
• Organisational leadership culture, workshop and discussion

AGENDA

Influencing Negotiating and Persuading

Programme includes:

• An introduction to understanding and applying the 3 skills
• Understand the 3 approaches through active listening and questioning
• Identifying the appropriate skills for each situation
• Understand informal/formal authority and power
• Maximising your position with confidence
• Creating mutually win-win outcomes
• Handling confrontations and objections
• Assess and understand the tatics used by the opposer
• Analyse the situation of the opposer
• Improve understanding of interpersonal needs of others

AGENDA